Frequently asked questions

You can book an appointment by calling us at 416-900-3696, emailing counseling@thresholdclinic.ca, or using our online contact form. We'll match you with the right clinician for your needs.

Our fees vary by service and clinician. Individual therapy sessions range from $180-$250 per session. We provide detailed fee information during your initial consultation.

Yes, we offer secure video therapy sessions for clients across Ontario. Virtual sessions are conducted through a PHIPA-compliant platform to ensure your privacy and confidentiality.

Many extended health benefit plans cover services from psychologists, social workers, and registered psychotherapists. We recommend checking with your insurance provider about your specific coverage. We provide detailed receipts for insurance submission.

Standard individual therapy sessions are 50 minutes. Couples and family sessions are typically 80 minutes. Psychological assessments vary in length depending on the type of assessment.

Your first session is an opportunity for us to understand your concerns, history, and goals. We'll discuss what brings you to therapy and collaboratively develop a treatment plan. It's normal to feel nervous—our clinicians will help you feel comfortable.

We require 24 hours notice for cancellations. Late cancellations or missed appointments may be subject to a cancellation fee. We understand emergencies happen and handle these on a case-by-case basis.

Yes, confidentiality is fundamental to therapy. Everything you share is kept strictly confidential, with limited exceptions required by law (such as risk of harm to yourself or others). Your clinician will explain these limits in your first session.